TERMS & CONDITIONS FOR THE SALE OF EVENT TICKET(S)

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 

The cardholder must retain a copy of transaction records and Merchant policies and rules.

1. DEFINITIONS AND INTERPRETATION

‘Salama Bint Hamdan Al Nahyan Foundation’ and ‘SHF’ and ‘Foundation’ (and ‘We’, ‘Our’, ‘Ours’ and ‘Us’) refers to the Salama Bint Hamdan Al Nahyan Foundation [whose main place of business is at whose registered office is at Al Mamoura Building A, Mezzanine Floor, Abu Dhabi].

‘Event’ means an event including, without limitation, a concert, exhibition, talk, workshop and/or film, music and/or performance event to be held at a Venue in respect of which We have the right to sell You Tickets.

‘Event Partner’ means any party involved in the provision of the Event, such as a Promoter, performer or producer.

‘Promoter’ means the person firm or company staging the Event if different from Us.

‘Tickets’ means printed, electronic or other type of evidence (including a wristband) of the right to occupy space at or to attend an Event sold by Us to You.

‘Venue’ means Warehouse421 the cultural space transformed from industrial warehouse located in the Mina Zayed of Abu Dhabi where the Event is held.

‘Venue Box Office’ means the box office or ticket office at the Venue where Tickets are sold to the public for admission to an Event.

‘Website’ means www.warehouse241.ae

Working Day’ means any day other than a Friday, Saturday or any public holiday in Abu Dhabi UAE.

‘You’ means you or anybody who in Our reasonable opinion is acting with your authority or permission. ‘Your’ shall be read accordingly.

2. CONTRACT AND INCORPORATION OF TERMS

2.1. Your purchase of Ticket(s) is subject to these Terms and Conditions. Your contract for the purchase of Ticket(s) is formed as soon as We have processed Your payment and will expire immediately after the performance of the Event for which You purchased Ticket(s). However, any purchases are subject to payment card verification and other security checks and Your transaction may be cancelled if it has not passed Our verification processes.

2.2. We reserve the right to vary these terms of Terms and Conditions. Any variation will be effective immediately upon posting of the amended Terms and Conditions on the Website. These Terms and Conditions were last updated on 19 June 2017. On purchasing Tickets from the Website after this date, you agree to be bound by the amended Terms and Conditions.

3. TICKETS

3.1. All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase as purchase of Ticket(s) constitutes agreement of these Terms and Conditions. A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket.

3.2. It is Your responsibility to check Your Ticket(s) as mistakes cannot always be rectified after purchase. Please check your Ticket(s) on receipt carefully and contact us immediately if there is a mistake.

3.3. We will not be responsible for any Ticket that is lost, stolen or destroyed

3.4. It is not always possible to issue duplicate ticket(s). For example for non-seated events where there is a possibility of both the original and duplicate ticket(s) being used, compromising the licensed capacity of the Venue. Duplicates may therefore be issued at the discretion of the Venue acting reasonably.

3.5. We and the Event Partner(s) reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket.

3.6. Possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket.

3.7. Any Ticket cannot be used for advertising, promotions or contests, unless formal written permission is given by us, provided that even if such consent is obtained, use of Our trade marks and other intellectual property is subject to Our prior consent.

3.8. You agree not to obtain or attempt to obtain any Ticket(s) through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any Ticket transaction which We reasonably suspect to have been made in breach of these provisions without any notice to You and any and all Ticket(s) purchased as part of such transaction will be void.

4. PRICE AND PAYMENT

4.1. The price of the Ticket shall be the price set at the time We accept Your order. All advertised prices are inclusive of any applicable taxes and per Ticket booking fee (where applicable) but exclusive of any per transaction or collection fee. 

4.2. We accept payments online using Visa and MasterCard credit/debit card in AED and USD.

4.3. Credit/debit card fees may be charged per ticket on certain performances. We will inform You of this cost at the time of booking.

4.4. No order will be accepted until We have received full payment in cleared funds. We reserve the right to cancel any booking which We reasonably suspect to have been made fraudulently.

4.5. If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on the Site or otherwise communicated to You, or You are able to order a ticket before its scheduled on-sale or pre-sale date or You are able to order a Ticket that was not supposed to have been released for sale, then We will have the right to cancel that Ticket (or the order for that Ticket) and refund to You the amount that You paid. This will apply regardless of whether because of human error or a transactional malfunction of the website or other operated system.

5. DELIVERY

5.1. If you select “Print at Home” Your Tickets will be delivered as an eticket to the email address provided when You registered on the Site. Your eticket must be printed, entry will not be admitted if eticket is presented on mobile or tablet device. Your eticket must be clearly printed to scale on plain A4, clean, white paper. Problems with printing will not be Our responsibility. Unauthorised duplication of Your eticket may prevent Your admittance to the Event. We are not responsible for any inconvenience caused by unauthorised duplication. If unauthorised duplicates appear we reserve the right to refuse entry to all Ticket holders and may credit the original purchaser the face value, which will constitute full remuneration. A hard copy duplicate Ticket issued by us, will render the original e-ticket null and void.

5.2.

5.3. We reserve the right to make Ticket(s) available for collection at the Venue Box Office. You will be notified at point of sale, by telephone, by email or in writing of the arrangements for collection (using the details provided at the time of ordering) if this becomes necessary.

5.4. If You are collecting Your Ticket(s) from the Venue Box Office, You must have an acknowledgement of order sent by Us to You, and the credit/debit card used by You to purchase Ticket(s). You may also be required to present Your photo ID.

5.5. We will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE

5.6. Multiple bookings/transactions may result in multiple postings to the Your monthly credit/debit cardholder statement.

6. CHANGES TO EVENT

6.1. We reserve the right to make alterations to the published Event programme where reasonably necessary. Where such alteration is a material change (as described in clause 8.4). You will be entitled to claim a refund in accordance with clause 7.

7. CANCELLED/RE-SCHEDULED EVENTS

7.1. It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.

7.2. It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.

8. REFUNDS/EXCHANGES

8.1. If you are unable to attend the Event through no fault of Ours, we can offer a ticket exchange facility, subject to availability. In order to obtain an exchange you must contact us 48 hours before the Event. Ticket(s) can be exchanged for a seat of the same value or higher upon payment of the difference in value, within its current run at the same Venue. If a discount has been applied to the Ticket(s), then this will only be honoured within the original terms and conditions of the offer. If the Event has been booked through us for a Promoter then an exchange may not be offered and we would refer You to the Promoter’s own terms and conditions of sale.

8.2. Except where We offer an applicable Ticket exchange, Ticket(s) cannot be exchanged, cancelled or refunded after purchase unless the performance is cancelled or rescheduled (subject to clause 7) or where there is a material change to the programme of Event.

8.3. Where an Event is cancelled or rescheduled (subject to clause 6 and this clause) by the Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the programme of the Event, You will be entitled to claim a refund from Us in accordance with this clause.

8.4. A 'material' change to the programme of the Event is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance shall not be a material change.

8.5. Where such a refund is sought due to cancellation, rescheduling or a material change to the programme of the Event, You must bring this to Our attention as soon as possible upon becoming aware of such material change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for Ticket(s) equals the price paid by You to Us for such Ticket, including the applicable per Ticket booking fee but excluding the per transaction or collection fee.

8.6. Refunds shall only be made to the person who purchased the Tickets and will be made using the same method as was used to purchase the Tickets except, at Our discretion, where payment was made by cash.

8.7. These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact the Consumer Protection section in Abu Dhabi Department of Economic Development.

9. LIABILITY

9.1. Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Unless otherwise stated in this clause, Our and the Event Partner(s)’ liability to You in connection with the Event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the Event) shall be limited to the Ticket price paid by You including the per Ticket booking fee but excluding the per transaction collection or delivery fee.

9.2. Neither We nor the Event Partner(s) will be responsible for any loss, injury or damage to any person (including You) or property howsoever caused (including by Us and/or by Event Partner(s)): (a) in any circumstances where there is no breach of a legal duty of care owed by Us or the Event Partner(s); (b)in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.

9.3. Nothing in these Terms and Conditions seeks to exclude or limit Our or the Event Partner(s)’ liability for death or personal injury caused by Our or the Event Partner(s)’ (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.

10. AFTER SALES CARE & COMPLAINTS

10.1. Should You have any queries or complaints relating to Your Ticket purchase please contact Our Customer Care team on +97126768803 or email hello@warehouse421.ae

11. USE OF DETAILS AND DATA PROTECTION

11.1. See Our Privacy Policy.

12. RESALE OF TICKETS

12.1. You may not resell or transfer a Ticket if prohibited by law. Any resale or transfer (or attempted resale or transfer) of a Ticket in breach of the applicable law is grounds for seizure or cancellation of that Ticket.

13. VOID TICKETS

13.1. Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Ticket(s) are non-refundable.

14. RESTRICTIONS

14.1. Ticket(s) may be restricted to a maximum number or sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction shall be displayed on the site or otherwise notified to You before or at the time You book the Ticket(s). It is Your responsibility to ensure that You read all notifications displayed on the site. We reserve the right to cancel Ticket(s) purchased in excess of the maximum number, without prior notice unless the purchase of Ticket(s) in excess was due to Our error, in which case We will notify You prior to cancelling Your Ticket(s).

15. CONDITIONS OF ADMISSION AND ATTENDANCE

15.1. We reserve the right to refuse Ticket holder’s admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.

15.2. We also reserve the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, We may remove a Ticket holder from the venue who:

(a) has behaved in the Venue in a manner which, in Our reasonable opinion has, or is likely to affect the enjoyment of other visitors; or

(b) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or

(c) fails, when required, to produce proof of identity or age; or

(d) obstructs gangways, access-ways, exits, entrances or staircases, congregates in non-designated areas or seeks entry to stands or seats for which he/she does not hold a Ticket.

15.3. You must comply with instructions and directions given by Venue staff.

15.4. No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.

16. RESTRICTIONS AND PROHIBITIONS

16.1. The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recording equipment, recordings, tapes, films or similar items may be confiscated and destroyed or deleted. Any recording made of an Event in breach of these conditions shall belong to us or the Event Partner(s). We and the Event Partner(s) will not be liable for any loss, theft or damage to confiscated items.

16.2. By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. We and Event Partner(s) may use such films and recordings (including any copies) without payment.

16.3. Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing material's.

16.4. Mobile telephones and messaging equipment must be switched off during the Event.

16.5. The following are not permitted within any Venue:

(a) animals (with the exception of assistance dogs);

(b) laser pens, fireworks, flares, smoke bombs

(c) Your own food and drink (unless permitted by Us);

(d) bottles, cans or glass containers (unless permitted by Us);

(e) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives); and

(f) illegal substances.

16.6. We reserve the right to conduct security searches at the Venue from time to time and confiscate any item which, in Our reasonable opinion, may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted in the Venue as listed above.

16.7. No admission of latecomers will be allowed 15 minutes after the start time of an Event unless there is a suitable break in the Event, which may be the interval.

16.8. Ticket holders may only leave and re-enter the Venue during an Event at Our discretion. Otherwise, there will be no re-admission or pass-outs of any kind.

17. HEALTH AND SAFETY

17.1. Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.

18. WAIVER

18.1. If we delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.

19. ASSIGNMENT

19.1. We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.

20. SEVERABILITY

20.1. If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

21. EVENTS BEYOND OUR REASONABLE CONTROL (FORCE MAJEURE)

21.1. For the purposes of these Terms and Conditions, ‘Force Majeure’ means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather,  national defence requirements, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

22. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in all respects in accordance with subject to and governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi and the parties agree to submit to the exclusive jurisdiction of the Abu Dhabi courts.